Order Terms & Conditions


All prices are in New Zealand Dollars ($NZ) and include GST but exclude freight/courier costs. Customers can pay with a cheque posted with a copy of the order.


All our products are sent by courier and delivery usually takes less than 4 working days. Circumstances beyond our control may occasionally cause delays in the delivery.

Freight Costs

North and South Island $10.00 handling & courier fee

International Customers who would like to confirm freight costs prior to delivery need to ask in the comments box on the checkout page.

Returns and Refunds

If you are not satisfied with your purchase, please return goods in their original condition and packaging, within 7 days of receipt. The full purchase price, excluding packaging and delivery cost, will be credited or refunded.


Please check your delivery before accepting it from the courier. Any goods delivered in an unsatisfactory condition should be rejected, stating the reasons for rejection. We offer a full replacement guarantee on breakages.

Queries & Suggestions

Should you have any questions about our products or suggestions about how we could improve our product range or customer service please contact us.

Phone: +64-3-538 0771
Fax: +64-3-538 0772
E-Mail: orders@riodolores.co.nz

© 2015 Rio Dolores